Refund Eligibility

Medical Services:

Refunds are generally not applicable for medical services already rendered, as these involve professional consultation, examinations, and treatments.

Advance Payments:

If you have made advance payments for a service that is later canceled, postponed, or no longer required, a refund may be considered. Please contact our billing department for assistance.

Refund Request Procedure

Contact Us:

To initiate a refund request, please contact our billing department at [contact@agarwaleyecare.com] or call [+919012382178]. Provide relevant details, including your name, patient ID, and a brief explanation of your refund request.

Documentation:

Supporting documents such as proof of payment and any relevant communication may be required for efficient processing.

Review Process:

Each refund request is thoroughly reviewed by our billing department. Processing time may vary based on the nature of the request.

Non-Refundable Items

Medical Services:

Payments for medical services, including consultations, examinations, surgeries, and treatments, are generally non-refundable.

Non-Refundable Deposits:

Certain services require non-refundable deposits for securing appointments or bookings, which are not eligible for a refund.

Exceptional Circumstances

Cancellation by Agarwal Eye Care Hospital:

If the hospital cancels a service for any reason, you will receive a full refund for that specific service.

Technical Errors:

In case of a technical error leading to overpayment, the excess amount will be promptly refunded.

Refund Timing

Processing Time:

Refunds, once approved, will be processed within 0-3 business days. The exact time frame may depend on the payment method and bank processing times.

Mode of Refund:

Refunds will be credited back using the original mode of payment. If any alternative method is required, it will be communicated during the refund process.

Contact Information

For any inquiries or concerns regarding our refund policy, please reach out to our billing department:

Billing Department

Agarwal Eye Care Hospital:

Address: 72-A Professor’s Colony, Hari Parwat, Agra, Uttar Pradesh, 282002

Email: contact@agarwaleyecare.com

Call: +919012382178

Policy Updates

Agarwal Eye Care Hospital reserves the right to update or modify this Refund Policy as needed. Any changes will be reflected on this webpage. Please review it periodically for the latest information.

Thank you for choosing Agarwal Eye Care Hospital for your eye care needs. Our dedicated billing team is always available to assist you with any queries regarding our refund policy.